Logistics Management HW.

part 1

Write a two-page (double spaced) paper in which you relate how Wal-Mart’s IT systems support the three basic customer service attributes of availability, operational performance, and service reliability.

Must be in APA format, to include reference page. 


  
 
Part 2

Paper Requirements

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The response to each essay item should not exceed two (2) paragraph using double-line spacing and 1-in. page margins throughout. The writing should be free of spelling and grammar errors, and comply with the current APA style guidelines for citations and references

Essay Items

  1. Determine how the explosion in Internet technology and information systems has impacted e-commerce within the last decade.
  2. Determine how Internet technology and information systems optimize JIT operations and inventory levels.
  3. Why are value-added services considered essential in a customer success program? Include a specific example of a value-added service by a logistics provider that you have recently experienced.
  4. Provide an example of how an aircraft manufacturer uses EDI and explain its role in the firm.
  5. Evaluate which customer service attribute would be most important to a company that supplies meals to an airline. Justify your answer.

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