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Definition: Operational requirements are those statements that “identify the essential capabilities, associated requirements, performance measures, and the process or series of actions to be taken in effecting the results that are desired in order to address mission area deficiencies, evolving applications or threats, emerging technologies, or system cost improvements [1].” The operational requirements assessment starts with the Concept of Operations (CONOPS) and goes to a greater level of detail in identifying mission performance assumptions and constraints and current deficiencies of or enhancements needed for operations and mission success. Operational requirements are the basis for system requirements. Keywords: concept definition, concept development, operational requirements, requirements attributes, stakeholders, user needs, user requirements, users MITRE SE Roles and Expectations: MITRE systems engineers (SEs) are expected to be able to understand the users’ needs based on the operational needs assessment (i.e., what mission area capability gaps need to be addressed). They must be able to analyze the needs identified by the capability gaps and develop or assist in defining the operational and top-level characteristics or requirements of the system. They also should use the concept of operations (CONOPS) to understand the operational needs, desires, visions, expectations, performance requirements, and challenges of the system. MITRE SEs, together with the users, developers, and integrators, help define the system operational requirements, ensuring that the requirements map to the operational needs assessment and CONOPS. They work closely with the users to define and develop operational requirements that are reasonable and testable. MITRE SEs are expected to be able to lay out an evolutionary strategy for the requirements that identify and prioritize initial capabilities and subsequent capability increments to be implemented over time. This approach allows for rapid delivery of initial capabilities and enables agility in delivering future capabilities that are responsive to changes in the operational environment. MITRE SEs are responsible for identifying and assessing conditions, constraints, conflicting requirements, and organizational issues, including safety and security factors, and reaching a resolution. MITRE SEs will typically work to gain user agreement on the operational requirements, including refining and changing requirements, throughout the system development process. For more information on CONOPS, see the SEG’s Concept Development topic in the Concept Development topic. Background A key process in the concept development phase is analysis to define the operational requirements of the system. Operational requirements are typically prepared by a team of users, user representatives, developers, integrators, and MITRE SEs and are based on the identified user need or capability gaps (see the Operational Needs Assessment article). Establishing operational requirements forms the basis for subsequent system requirements and system design in the system design and development phase. The operational requirements focus on how the users will operate the system, including interfaces and interoperability with other systems. The requirements establish how well and under what conditions the system must perform. The operational requirements should answer these questions: Who is asking for this requirement? Who needs the requirements? Who will be operating the system? What functions/capabilities must the system perform? What decisions will be made with the system? What data/information is needed by the system? What are the performance needs that must be met? What are the constraints? Where will the system be used? When will the system be required to perform its intended function and for how long? How will the system accomplish its objective? How will the requirements be verified? Process The operational requirement definition process includes the following activities: Identify stakeholders who will or should have an interest in the system throughout its entire life cycle. Elicit requirements for what the system must accomplish and how well. Doing this in the form of operational scenarios and/or use cases can be particularly helpful in discussions with end users. Define constraints imposed by agreements or interfaces with legacy or co-evolving enabling systems. Establish critical and desired user performance: thresholds and objectives for operational performance parameters that are critical for system success and those that are desired but may be subject to compromise in order to meet the critical parameters. To assess the feasibility of meeting performance, consider, suggest (if appropriate), and help formulate prototypes and experiments to determine whether near-term capabilities can satisfy users’ operational performance needs. Results of the prototypes can help determine an evolutionary strategy to meet critical performance. Additionally, technology assessments can help gauge when desired performance might be met in the future. Establish measures of effectiveness and suitability: measures that reflect overall customer/user satisfaction (e.g., performance, safety, reliability, availability, maintainability, and workload requirements) [2]. Many of these measures will be used for the test and evaluation lifecycle building phase. This process is consistent with the standard process for determining any level of requirements. See the SEG Requirements Engineering topic for a discussion on eliciting, analyzing, defining, and managing requirements and discussions on the characteristics of “good” requirements (e.g., concise, necessary, attainable, verifiable, traceable, implementation free, evolvable). It is also important to establish a requirements baseline that is kept under configuration control (see the SEG’s Configuration Management topic). Together with the rationale, this provides an established and complete audit trail of decisions and changes that were made. The configuration baseline will also identify and manage the trade-offs of satisfying near-term requirements versus allocating requirements over the evolution of a system. Challenges As you work to determine user needs, capabilities, and requirements, there are likely to be challenges and complications, including: It’s not clear who the user is. Needs are not well stated or understood by the user or customer and therefore not understood by the developer and integrator. What is stated may not be what is really needed. Needs are too detailed and focus on a solution. Implicit or unreasonable expectations may not be achievable. Customer or user changes during the system development process. Needs often evolve or change. Sometimes this is necessary, but “requirements creep” should always be critically assessed. Does it contribute to an immediate, important need? Is it technically feasible? Is it likely to work in the targeted operational environment? The concept may not solve the problem. Users don’t know about current technology. MITRE SEs should work to overcome these challenges by getting close to the users to understand their needs and environment, help them understand the realm of the possible with current technical capabilities, and create demonstrations illustrating what is possible to meet their immediate and future needs. Documentation The operational requirements are captured in a document, model, or specification (e.g., user requirements document, operational requirements document, or capabilities development document). The type of document depends on the type of acquisition and the customer organization, (e.g., Department of Defense, Federal Aviation Administration, Department of Homeland Security, Internal Revenue Service, or other government agency). Whatever name and form these documents take, they provide a basic framework for the articulation and documentation of operational requirements that all stakeholders will use. The complexity of the intended system and its operational context will govern the required level of detail in the operational requirements document. Examples and formats of these documents are found in the references. Best Practices and Lessons Learned The following tips from active systems engineering practitioners may help you work through the concept development phase and the operational requirements development process. Work with the end users early and often. Be sure to fully understand their mission, operational domain, and most important, their constraints. It is helpful to talk their “language.” This allows for an easier exchange of ideas, resolution of conflicts, etc. Participate in training and exercises that the user community is involved in to get a first-hand perspective of the operational environment. Create mutually beneficial interactions. Determine the users’ needs by using mutually beneficial studies or analyses, including modeling and simulation, prototypes, and demonstrations where appropriate. These help the users justify and defend capability needs while providing the acquisition organization with requirements and CONOPS to start system development, testing, and fielding. Organize your thinking before engaging users. It is often difficult for users to develop requirements from scratch. Draft your understanding of their requirements prior to engaging with them and create a straw man for discussion. This provides a good starting point for discussion. They will tell you if it is wrong. Demonstrations of your understanding using executable models or prototypes of capabilities will help both you and the users to engage on the operational needs and realm of the possible. Help users understand new technology. Provide users with suggestions on how they might employ a new technology. Often, users cannot see past how they do business today. Introducing them to technology might help them break loose from their thought processes, develop new processes, and possibly rethink or refine some requirements. Consider the use of prototypes to help demonstrate possibilities and show users the technical aspects of a potential solution as they identify their operational needs and consider gives-and-takes based on solution feasibility and constraints. Explain technology limitations clearly and simply. Clearly and simply explain the limitations of the technology to users, including maturity and associated risk. This helps ensure that requirements are achievable, secures their buy-in on what is possible, and stimulates them to think about how to use what they can get. Again, consider using prototypes or experiments of capabilities that can help bring technology issues to the forefront with users. Engage users throughout the process. It is important to stay engaged with the user community through the system development process. Break down barriers and overcome incorrect and bad perceptions. Ensure that users are involved in the decision-making process. Ensure they are involved in subsequent decision-making that concerns tradeoffs affecting operational utility or performance. Keep users apprised of schedule and capability impacts. This builds trust, cooperation, facilitates quick turn times on questions, and helps ensure that the users’ needs and objectives are met. Make user satisfaction a priority. Make customer/user satisfaction a key metric for your program. Make delivery to the users a primary driver. Getting capabilities to users early and often is the best strategy. The users have a mission to satisfy, and every capability that can help them is needed as soon as feasible. Evolve the deliveries over time based on priorities, associated capability, and feasibility of implementation. Build a foundation of trust. The greatest likelihood of making good decisions occurs when the users and acquisition communities trust each other. Summary The following summary points can help the development of operational requirements: Requirements define problems while specifications define solutions. Make sure your operational requirements are product, service, and solution agnostic (i.e., they do not assume or target a certain solution). Make the solution space broad. Keep it simple; make it easy for a reader to understand the problem and requirements that address it [3]. Project success is rooted in understanding operational requirements. This requires the user and acquisition communities and other stakeholders to invest the time and effort both early in the concept development process and throughout the development cycle. Skillfully done, this should result in a greater likelihood of fielding a capable initial system and subsequent evolutions that meet user needs within schedule and cost. References and Resources Kossiakoff, A., and N. Sweet, 2003, Systems Engineering Principles and Practices, Hoboken, N.J., John Wiley & Sons. International Council on Systems Engineering (INCOSE), January 2010, INCOSE Systems Engineering Handbook, Ver. 3.2, INCOSE-TP-2003-002-03.2, p. 58. Celluci, T., November 2008, Developing Operational Requirements: A Guide to the Cost-Effective and Efficient Communication of Needs, Department of Homeland Security, version 2.0. Additional References and Resources Bahil, T., and F. Dean, 1997, The Requirements Discovery Process, SAND—96-2901C, Sandia National Laboratories, Albuquerque, NM. Seymour, and S. M. Biemer, May 24, 2011, Systems Engineering Principles and Practice, 2nd Ed., Hoboken, N.J., John Wiley & Sons.

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