THE QUA LIT Y M A NAGEMENT FORUM TASER’s Roadmap to Quality By Connie M. Borror, PhD, Tom Beechey, Dan Shunk, PhD, Mike Gish, Douglas Montgomery, PhD…

3. Understanding the Total Cost of Quality System Engineers are constantly trying to balance the cost of prevention and appraisal with the risk of failure. Review the TASER articles posted in the course documents and use this as a reference.

a. (25 points) Develop a compelling argument on WHY TASER should invest more in the prevention and appraisal.

b. (25 points) Assuming you win the argument made above, develop a detailed outline of how you would make this transition. What are the logical steps to success?

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